Privacy Policy

Last updated: August 11, 2026

Lighting IQ respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Lighting IQ collects, uses, stores, and discloses personal information when you visit our website, request a quote, contact us, become a customer, or otherwise interact with our business.

Information We Collect

Depending on how you interact with us, we may collect information including:

  • Your name
  • Email address
  • Phone number
  • Home or project address
  • Company name
  • Information about your property or requested project
  • Photos or other information you provide for quoting or service purposes
  • Appointment and scheduling information
  • Quotes, invoices, payment records, and transaction information
  • Communications you have with us by email, phone, text message, website forms, social media, or other channels
  • Basic website and advertising information such as IP address, browser/device information, referral source, and interactions with our website or advertisements

We limit the collection of personal information to information reasonably required for legitimate business purposes. BC privacy guidance requires organizations to identify why information is being collected and limit collection to appropriate purposes.

How We Use Your Information

We may use your personal information to:

  • Respond to inquiries and quote requests
  • Contact you about your project
  • Prepare estimates and proposals
  • Schedule appointments and installations
  • Provide lighting, electrical, and related services
  • Process deposits and payments
  • Provide customer support and warranty service
  • Maintain customer and project records
  • Send appointment reminders and service-related communications
  • Request customer reviews or feedback
  • Improve our website, advertising, services, and customer experience
  • Measure the effectiveness of our advertising and marketing
  • Comply with legal, regulatory, accounting, insurance, and safety requirements

We will not use personal information for purposes materially different from those for which it was collected unless permitted by law or we obtain appropriate consent.

Text Messages and Email

If you request a quote, contact us, or become a customer, we may contact you by phone, email, or text message regarding your inquiry, quote, appointment, project, payment, installation, or customer service.

We may also send promotional or marketing communications where permitted by law.

You may unsubscribe from marketing emails or text messages at any time using the unsubscribe method provided in the message or by contacting us.

Canada’s Anti-Spam Legislation requires businesses sending commercial electronic messages to have an appropriate basis for consent, identify the sender, provide contact information, and include a working unsubscribe mechanism.

How We Share Information

We do not sell or rent your personal information.

We may provide personal information to service providers that help us operate our business, such as providers used for:

  • Customer relationship management
  • Quoting and job management
  • Scheduling
  • Email and text communications
  • Website hosting and forms
  • Payment processing
  • Advertising and analytics
  • Business automation and integration

These may include platforms such as HighLevel, Jobber, Meta, Google, Zapier, and related service providers.

We provide these companies only with information reasonably required for the services they perform on our behalf.

We may also disclose personal information when required or permitted by law, or where reasonably necessary to protect our customers, employees, business, or legal rights.

Advertising and Analytics

Our website and advertising campaigns may use technologies provided by companies such as Meta and Google to understand how visitors interact with our website, measure advertising performance, and improve our marketing.

These technologies may collect information about your browser, device, website activity, advertising interactions, and similar technical information.

You may be able to control certain advertising and tracking preferences through your browser, device, or the privacy settings provided by the applicable advertising platform.

Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, measure website performance, understand visitor behaviour, and support advertising.

You can configure your browser to restrict or delete cookies, although doing so may affect certain website functions.

Protecting Your Information

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the personal information we hold.

No internet-based system can be guaranteed to be completely secure, but we take reasonable measures to protect personal information from unauthorized access, disclosure, loss, misuse, or alteration.

Privacy laws require organizations to maintain safeguards appropriate to the sensitivity of the information they hold.

Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, warranty, accounting, legal, regulatory, and record-keeping requirements.

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it.

Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to request correction of inaccurate information, subject to applicable legal restrictions.

BC PIPA gives individuals the right to request access to their own personal information held by a private-sector organization.

Where our collection, use, or disclosure of your information depends on your consent, you may withdraw that consent subject to reasonable notice and any legal or contractual restrictions.

Withdrawing consent may affect our ability to provide certain services.

Third-Party Websites

Our website or communications may contain links to third-party websites or services. Lighting IQ is not responsible for the privacy practices or content of websites or services operated by third parties.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or legal obligations.

The most current version will be posted on our website with the updated effective date.

Contact Us

If you have questions about this Privacy Policy, how your information is handled, or would like to request access to or correction of your personal information, contact:

Lighting IQ
British Columbia, Canada
Email: hello@lightingiq.ca
Website: lightingiq.ca